Archive

An Epic Digital Bungle

The $60 billion dollar question: why were the JobKeeper numbers so wrong? An Epic Digital Bungle. The short answer is, someone didn’t ask enough questions. The UX designers who created the JobKeeper application form asked the right questions; they just didn’t build in the checks and balances to make sure people entered the correct data….More

The Pandemic and the Online Learning System

Lenox Hill’s observations from isolation As pandemic restrictions begin to lift and we start to adjust to the new normal, we’ve taken a moment to reflect on the projects that we’ve been delivering on recently. A number of the projects have a common thread, building and supporting online learning platforms to support students of all…More

The In’s and Out’s of Isolation

Lenox Hill’s observations from isolation Or should that be Zoom From the Hill? And yes, our desks are hiding that we’re still in our pj bottoms. We’ve been working such crazy hours we barely have time to change. Or wrangle the feral children/fur babies you spy encroaching in the background. So what have we learnt…More

The ACCC’s Digital Platform Inquiry and the Implications for your Business

The Australian Competition and Consumer Commission (ACCC) has made 23 recommendations in its final report of its Digital Platforms Inquiry into Google and Facebook. We’ve put in the hard yards for you and provided a snapshot of the Inquiry’s findings and recommendations and the potential impact to your business. If you do want to read…More

Google Maps Platform Changes

As you may have heard, Google recently announced changes to Google Maps, introducing a new “pay-as-you-go” billing system to be implemented on the 11th June, 2018. These changes are mainly directed at developers using advanced APIs, however this change will affect all businesses currently using Google Maps. To maintain current functionality, you need a registered account and billing method to receive an API key. Without…More

Navigating Government | Bridging the Gap Between Private & Public

It’s not new news that government procurement processes are difficult to navigate – with limited opportunities for small and medium digital service providers to get a foot in the door. I had the privilege of joining a mix of government representatives and private suppliers at Canberra’s Open Opportunity Conference late last year. The intent of…More

Chatbots – Fad or Future?

The increasing interaction and popularity with online messaging has driven waves of investment and buzz into chatbots. But are they just a fad, or could they really be part of our digital future? We are using digital messaging more than ever Today more than 86% Australians are accessing the internet from their mobile phone1. Users…More

Driving Digital Transformation

I was recently asked to provide some perspectives on how we help companies adopt digital capabilities to improve their performance and outcomes. Acuity magazine is the much respected monthly magazine published for the 117,000 members of Chartered Accountants in Australia and New Zealand. Since setting up Lenox Hill over 3 years ago, we’ve had the…More

Strategies for Success – A Generational Perspective

I recently had the privilege of witnessing the CAANZ ‘Strategies for Success – Generational Perspectives’ panel discussion, facilitated by the brilliant Derek Parkin of Notre Dame University, with Lenox Hill’s own MD, Jane Muirsmith, as a panellist. I was almost as impressed with Derek’s ability to memorise the esteemed panel’s list of achievements, as I…More

Icons – Getting the most out of them in Digital Projects

Earlier this year comScore found that users are now spending 65% of their digital media time on mobile devices. This is no surprise and reinforces the need to develop projects with a ‘mobile first’ philosophy. Taking a ‘mobile first’ approach means making tough decisions on how best to use the limited screen space to deliver…More